When I send an e-mail to my service desk, issue opened and I get an e-mail about it. If I click to link inside e-mail, I can access to issue. However the issue not seen anywhere, not in any queue.
This also same for opening issue from portal.
The queue will only show what is specified in the filter/queue. Please check the queue and see if you are possibly filtering out the new issues by specifying a issue type or request type, status, etc.
There is no filter. I create new one but still same.
Can you share a screen shot of an issue and the queue?
I found the problem. Status category effect this. If I remove all categories, it is working but if I select category not working even category is true.
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