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Changing permissions to close ticket does not work

Lukas Gundlach

Hey there,

I wanted to enable the option for non-Service Desk team members to close their own tickets. I changed the permissions so that autors of a topic could close issues. However, nothing changed and its not possible for them. Am I missing something?

Cheers

Lukas

Accepted answers

Tansu Akdeniz

Hi @Lukas Gundlach

Do you want customers to close their own ticket from portal?

If yes, you should go to workflow as a diagram mode, click the related close transition and make the transition visible in customer portal. Then, there will be a button on portal issue view for customers.