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Is it possible to comment an article in the customer portal?

Luc Grangier

We want to give our users the possibility to comment a knowledge article visible on the Jira Service Management customer portal. Actually, the users can only answer with yes or no at the question "Did this article help?" , but they can't add a comment.

As a service desk user, I can write articles, and comment all the articles available in Jira Confluence. Why can't customer comment all the available articles in customer portal?

Accepted answers

Jack Brickey

Hi Luc, welcome to the community. That feature is not available to the customers as you point out. It does sound like a nice enhancement. I would recommend writing feedback to Atlassian via the feedback link in your instance. Alternatively you could consider opening a ticket with support.

All comments

Jack Brickey

Luc Grangier

Hi Jack, thanks for the quick answer, I wrote a feedback a few seconds ago. May I ask a bonus question? If a customer answer with Yes or no on "did this article help?", where can I find this answer? Is there some dashboard?

Jack Brickey

I’m not absolutely sure TBH as I have not explored this personally. I know that you can view how reports are doing as a while via reports - See-how-your-knowledge-base-articles-are-performing/

I do wonder if the specific article in Confluence captures this.

Mirko_d3gimx

wondering if this is an option by now as Id require exactly this? thanks upfront

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