In our service desk we have 2 agents, completely setup the same. 1 receives mails , the other one does not.
I noticed: User 1 & 2 are agents, user 3 is JiraMasterAdmin
User 1 & 3(admin) (no mails) are a long term users of Jira
User 2 (receives mails) is a new employee in the company and for Jira.
User 1 sees in the people overview of the project that user 1&2 have an email address but user 3(admin) does not show an email address.
User 3(admin) sees in the people overview of the project that user 1&3 have an email address but user 2 does not show an email address.
Personal settings of all the account are the same that "send email notification" is turned on.
How do we get user 1 & 3 to receive emails?
