New User can't create ticket on project

Question

Hello,

Have added a new user to our Jira account but event assigning rôle and project the user can't create new ticket ...

Fazila Ashraf · Answer

Hi @Rui AVELINO

Is it a classic project or a next gen project.

Check up on the permission scheme if it is a classic project. See https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-classic-projects/ for more details

Ganesh Babu_l9dxny · Answer

Hi @Rui AVELINO

Welcome to Atlassian Community..!!!

What is the actual error you get?  Can they start creating the issue, or does it just not offer them the project they're trying to create it in?

1. Have you provided them the create issue permission?

2. Are their any conditions or validators?

Thanks and Regards,

Ganesh Babu J