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Trusted Users cannot invite other users

Andrei Tuch

The documentation is super unclear about this, but from what I understand, a Trusted user is supposed to be able to go to admin.atlassian.com, and have the option to invite new users to the product (but not edit or delete existing users).

Yet my Trusted users do not see this option there. And I can't even begin to troubleshoot, since I haven't found any reference to how this is *supposed* to look when it's working.

How do Trusted users actually invite others?

Accepted answers

Angélica Luz

Hello Andrei,

Welcome to Atlassian Community!

Trusted users have access to a specific page on the site. They won't be able to access admin.atlassian.com because this page is restricted to Org admins.

With this said, for Trusted users to invite other users, they must click on Switch to > Administration.

Screen Shot 2020-11-12 at 17.50.29.png

Then, they will be redirected to this page https://xxxxxx.atlassian.net/trusted-admin/users/invite where they can invite new users.

Screen Shot 2020-11-12 at 17.52.56.png

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

All comments

Angélica Luz

Hello Andrei,

Welcome to Atlassian Community!

Trusted users have access to a specific page on the site. They won't be able to access admin.atlassian.com because this page is restricted to Org admins.

With this said, for Trusted users to invite other users, they must click on Switch to > Administration.

Screen Shot 2020-11-12 at 17.50.29.png

Then, they will be redirected to this page https://xxxxxx.atlassian.net/trusted-admin/users/invite where they can invite new users.

Screen Shot 2020-11-12 at 17.52.56.png

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

Andrei Tuch

Thanks Angélica, that did it!

I really wish Atlassian's documentation was clearer on this.

Daniel Alonso_xt4ydm

Agreed with Andrei, documentation should be clearer on that

Bhaskar_ppieq1

Hello Angelica,

Even though I am a Trusted User, not able to see Administration as in the screenshot below. Not sure if there is any change in permissions for Trusted User. Please suggest if I have to check any permission or change any settings.

Thanks

Bhaskar

Angélica Luz

Hello @Bhaskar,

Thank you for reaching out to Atlassian Community!

Jira changed since this question was answered and now the menu for a trusted user to invite someone is by going to People > Invite a teammate.

Screen Shot 2021-10-11 at 17.59.43.png

Then, you can select the product and add their email address.

Screen Shot 2021-10-11 at 18.00.28.png

Hope this helps!

Kind regards,
Angélica

Bhaskar_ppieq1

Thank you for your prompt response, Angelica. Your response really helps.

Thanks

Bhaskar

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