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Why I can't add a ninth user with a free plan?

Devloop Devloop

Screenshot at Nov 12 12-12-24.png Screenshot at Nov 12 12-13-37.png
Why I can't add a ninth user with a free plan?

Accepted answers

Dirk Ronsmans

Hi @Devloop Devloop ,

What is your setting towards default access?

If you have the checkbox/slider enabled that a new user should have default access to JSD it might throw you this error even tho you have JSW licenses available.

Could you double check that? You can find that on https://admin.atlassian.net and then going to product access under site settings

All comments

Liam Green

Hi @Devloop Devloop

Welcome to the Community!

Are you trying to add the user to Service Management?