A project of IT support.
There are 2 administrators in this project. One of them can see the queues but other admins see issues instead of queues.
Hi @Vugar Jafarov ,
Queues are visible if only user has got Service Project Agent permission.
Go to Project settings > Permissions and check if both users have it.
Kate
Hi, @Katarzyna
Thank you for your reply.
Both users have Administrator permission, The question is why one of them can see the queues but another one is not
But did you check if both of them have Service Project Agent permission?
That's what I have in Project settings > Permissions
Hi @Vugar Jafarov
You can use the permission helper to see what permissions a user has for a particular issue:
https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/
From there, you can see if you're missing the required permission and what to do to get that permission
Hi, @Liam Green I did it as it is shown in the link you sent. But still the same. We both can see the task. But other admin see it as an issue, but I see it as a queue
If you go into Project settings > People, do both admins show as having the same rules?
They do.
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