Hello,
We launched Jira Service Management a few weeks ago so that our clients can send us requests to cut down on email and have better tracking in place.
Today I created an Organization for the first time, and I added 4 existing Customers to this Organization. They as a team want the ability to have visibility into all the requests they send through to us, so that they don't send duplicate requests.
They (all 4 customers on the Organization) are still unable to see each other's requests. Am I missing a permissions setting somewhere?
My client did confirm that when they created a request they did select to share it with their Organization. Is there another field we need to add or setting on this field that needs to be updated?
Thank you!
