How can we make sub-tasks visible on the customer portal?

Question

Hello,

As a service desk operator, I would like to be able to make subtasks of a ticket visible to clients on the customer facing portal.

Currently, this appears to be internal facing only.  Can this be adjusted to allow?  It's a great passive method of keeping the client in the loop.

Thanks,

Peter Bengov · Accepted Answer

Hi @Alan C

This is currently not possible. But I suggest you start watching and add your vote to this feature request: https://jira.atlassian.com/browse/JSDCLOUD-1422

Angélica Luz · Accepted Answer

Hello Alan,

Welcome to Atlassian Community!

When it comes to sub-tasks, this issue type is currently not available to use on a request type. With this said, it will not be possible to make it visible in the customer portal. Sub-tasks, the same as linked issues are features to be used internally only.

There is a feature request suggesting the implementation of such ability:

* Sub-tasks as an applicable issue type for Requests

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica