How to create tickets in Jira Service Desk from emails outside of organization

unknown

Hi,

I have set up ticket creation in a Jira Service Desk Project, which is working for emails sent by internal users of organization, But I want to create ticket from emails coming from outside organization like example user@<text>.zendesk.com, But its not working.
Can any one please tell me what settings i need to configure.

• Settings -> General Configuration -> General Settings -> Mode = Public
• Incoming Mail Handler set up working for emails received from inside organization
  Default Reporter assigned.
• Customer permissions
  Who can raise requests?
  Anyone can email the service desk or raise a request in the portal .
• Added sender's email address as Customer in Project's Users & Roles.

 

 

Regards

Aashutosh 

Kian Stack Mumo Systems

@[deleted], that is not the correct way to set up email requests for your service desk.

Please follow this guide. Basically, your customer permissions are correct, but you need to navigate to Project Settings > Email Requests and configure your mail handler there.

I believe the incoming mail handler you mentioned above was configured in the System Settings > Incoming Mail  section. If so, that is not correct and it should be removed.

Let me know if you have questions.

Thanks,

Kian