Error in BigPicture when creating a program

Question

Does anyone else have this same problem? It happens when you click on the "add new" button:

Error Please refer to the following error id: 412f7dcd94cda3f8a2e1e463791e831ab83a50f70b993f28db5d8041c938d793da6d56f099bff2d3a74b055ee2f17202bd94b1710f4c515c6d868bf8742d67e5.c99bfa9e04457b3d726602d340880917b08b1d010f342a80f06b54fdc91c529f22ab05dbe88accbcf5f0b620a171e5407679832db2aaf8b9caf0442765775be9.Tue Nov 10 13:54:36 UTC 2020

Anna-BigPicture · Answer

Hello @Carlos García-Gáfaro

We’re aware of this bug, and we’re working on a fix right now.
You can expect the fix in the next bugfix release.
However, if you need more detailed information regarding this bug, please contact the SoftwarePlant Support Team support@softwareplant.com referring to SUPPORT-336869 in the title of your request.

Kind Regards,
Anna of SoftwarePlant

Daniel Ebers · Answer

Hi Carlos,

welcome to the Atlassian Community!

In case this should still occur please do not hesitate to reach out to the support staff of SoftwarePlant.

https://softwareplant.com/jira/servicedesk/customer/portal/1

Unfortunately, nobody else replied so far which could mean this error is invididually to you (which it might be best to talk to support) or it was a temporary issue which only was noticed by you back on Tuesday.

If you want, feel free to update us here on this matter!

Cheers,
Daniel