Hello,
We have a Classic Service Project and we have gone into project settings and added a Jira group for notification whenever an issue is created. We wanted to have any members of that group (the service desk agents) receive an email whenever an issue was created through an email ticket is sent in. But even though I can see the group in the Issue Created Notifications list for the notification scheme used by the project, we are still not receiving email notifications. Once an assignee is chosen the assignee gets email notifications though.
If a user makes a ticket through the portal we get the email notification without issue. It's only email tickets that don't result in a notification.
What are we missing in order for the group to receive email notifications when new issues are created?
Thank you for any help!
