Chatbot for service desk cloud

noa harel

Hi,

Im looking for a chatbot widget to implement in our mobile app product which allow:

1. design bot automation flow

2. open a ticket in jira service desk

3. online chat with agent on a specific issue

4. files transfer

 

Will be happy to get some recommendations.

 

Nic Brough -Adaptavist-

I would very strongly recommend that you do not (yet) go down this bunny-hole.

It is useful to implement a simple 'bot that can pick up the questions where people do not bother to use a search engine, but we have had good enough AI for this for a decade.

Recent AIs have been trained on a wide range of data, and are not bad at talking with us humans in general, and are quite good in some generalised areas.  

But there is a difference between Generative AI and Expert systems, and we humans need to know which is the right type to use whenever we use it.

Generative AI is utterly crap at understanding how people work.  Chatbots based on it are failing, and failing hard. Stick to expert systems for now.