Is it possible to validate a custom field format on the customer portal

Question

Hi,

I want to ensure that when a customer is entering data into a custom field, it is the right data type/format e.g. phone numbers should be numbers maybe with special characters like + and (), and email addresses in the right field; i'm currently using text fields.

Can you please tell me if this is something i can do in JSD.

Cheers,

Gee

Yuly Buenahora · Answer

@Kate Caldecott finally how did you did it?

Is there a way to do that without external add-ons?

Kate Caldecott_h6gk2b · Answer

@Gee Udobang

I see that you have accepted an answer but I also wanted to flag another option for you.  You could use the regex feature with ProForma Lite, a marketplace app that builds fully integrated forms within Jira (up to a maximum of 3 form templates for free).

You can apply the regex formula in the form template as displayed below:

It would appear on the portal as a normal question

Hope that helps as another option.  To be be transparent, I am from ProForma.

Regards

Kate

Gee Udobang_45dpm9 · Answer

Hi Manuel,

Thanks a lot for your response, based on your answer, i'm assuming i would need to get Scriptrunner. Just so you know that i'm not a developer. So i'm not sure i'll be able to write the scripts. Is there no way to carry out the validation in JSD and just to confirm I used 'Extension for JSD' to create the custom fields.

Cheers,

Gee