nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Remove customer with account from HelpDesk project

David Romailler

Hi,

My problem is: i have users with an account JIRA in my customer project and i can't delete it.

They are not in the list of Administration => Jira service desk and not in the list of Project settings => User.

Do you know how i can to removes they??

I didn't find solution on the Community help.

Best regards.

Accepted answers

Dirk Ronsmans

Are they defined as customers?

if so you can find them in the project under "Customers"

All comments

Dirk Ronsmans

Are they defined as customers?

if so you can find them in the project under "Customers"

David Romailler

Hi,

Thank you for you return.

They aren't defined as customers in the project settings. 2020_11_06_12_15_35_Boîte_de_réception_david.romailler_jpl.ch_Outlook.jpg

But they are in the project customers

Best regards.

Dirk Ronsmans

HI @David Romailler ,

If you go to https://admin.atlassian.com, there choose "Products" and then on the left side go to "JIRA Service Desk"

There you can find the "portal only customers"

David Romailler

Hi,

do you talk about this menu ??

Sans titre.jpg

Because i don't have the service desk menu.

The users are not in the Jira service management list.

Best regards.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud