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How to use automation to clear date value on change of status

Joshua Francis

I have set up my automation and its all the way to where I have to tell the system what I want to do.

I want that when the status of the issue = ABC the due date field's value is removed/cleared. I looked through the help text and didn't see it.

Anyone have any ideas?

Thanks,

Josh

Accepted answers

Joshua Francis

Believe it or not I found the answer right after I posted this question...

I just tried {{clear}} and it worked!!

Joshua Francis

@Adriaan Fourie Sorry for the delay. Here are the screenshots. I set it to run on change of the status field and only execute when a specific status is used.

clear automation1.jpg clear automation2.jpg

All comments

Joshua Francis

Believe it or not I found the answer right after I posted this question...

I just tried {{clear}} and it worked!!

Adriaan Fourie

HI Joshua

Can you share the entire workflow and {{Clear}} setting on the due date, please.

Joshua Francis

@Adriaan Fourie Sorry for the delay. Here are the screenshots. I set it to run on change of the status field and only execute when a specific status is used.

clear automation1.jpg clear automation2.jpg

Kelvin Ekonomi

That is helpful, but does anyone know what it would be the equivalent for the advanced. e.g. if it is a another customer field rather than Due date?

mruttan

my guess is that {{clear}} will work on all fields. {{clear}} does not meet any specific date formats, so I think you'd have success with a user picker. I am about to try it for myself, and will report back

mruttan

@Kelvin Ekonomi Confirmed! {{clear}} will clear out a user select field.

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