Is it possible to have the population of one field automatically trigger the population of another?

Question

I am looking to track how long it takes issues to get resolved once they are assigned.

I know that the assigned date is tracked in the history tab of each issue but, as far as a I know, there is no way to report on that.

I have created an Assigned Date field and I am looking for a way to get this field populated with the current date and time when an issue is assigned to someone.

Is this possible and how do you do it?

Bill Sheboy · Answer

Hi, Adam.

The lite-version for Server is free and the full-version costs money.  Both are available on the marketplace.

__Bill

Adam Fishlock_ekwai5 · Answer

Hi, @Guilhem Dupuy and @Bill Sheboy

Thanks for your answers. What version of Jira did Automation rules come in? I can't find where this is in order to try what you have suggested so my suspicion is that our version of Jira Server hasn't got it....

Appreciate your help and advice,

Adam

Bill Sheboy · Answer

Hi @Adam Fishlock

Yes, and... what @Guilhem Dupuy suggests... To find the resolution-once-assigned-time you would subtract the two date/time values: your AssignedDate and Resolved.

If you wanted to keep that value in Jira, say for searches, you could add another custom field (number type) and use another automation rule to subtract the two values.  This would be the value in hours:

Best regards,

Bill