LINK JIRA SERVICE DESK TO JIRA PROJECTS

Question

Hi We have JIRA Service Desk that supports production issues and we want to link it to JIRA Project where

1. Everytime a ticket is submitted in JIRA Service Desk, the details are passed on to JIRA Projects and a ticket  is created there and email is sent to responsible parties.

2. Both JIRA Service Desk and Jira project should be in sync so that evertime ticket is updated in porject it, the changes reflect in Service Desk also.

3 Does it have anything to do with JIRA BOTS?

Regards

Dev

Nic Brough -Adaptavist- · Answer

Oh, that's ugly, but I understand.

Your best option would be to get one of the Synchronisation apps that can link Jiras together and replicate changes between them (it can be one directional or both ways).

You could try to do it ourself with some coding and the REST API, but unless your changes are small (and "every time issue is updated in one system, the other is updated too" is not likely to be small), it will be faster cheaper and easier to get one of the apps.

Dev Anand Kumar Bharti · Answer

We have two instances. One that we call Jira Service Desk (JSD) and other regular Jira instance (RJI) that has projects where tickets frm JSD should get forwarded.

From JSD to RJI and syncing should happen two.

Nic Brough -Adaptavist- · Answer

A Jira Service Desk already is a Jira project.

Before we talk a lot about synchronising two projects, it's worth understanding why you might want to do this.  Why are you not configuring the JSD project to send the emails you want?