nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unable to set Security level on issue create through Automation for Jira

Nikolay Petrov_a1it6q

Hello guys,

I've just started using the Issue Security Level functionality and one thing I want to do with it is to set it automatically.

Unfortunately with the Issue create action I am not able to set it despite giving the Automation all the needed permissions.

However when I do an automation with the Edit issue action then I can configure the Security level.

I want to know whether there is a way to set the Security Level through the Issue create action because not being able to do so will mean to create a second automation the tracks all the created issues that might need to get a Security Level change and this comes with a lot of cons for us.

Thank you in advance!

Best wishes,

Nikolay Petrov

Accepted answers

Hana Kučerová

Hi @Nikolay Petrov

is your security level always the same during the creation? If so, it is possible to set some level as default - then all the issues will be created with this security level and you don't need to set it using automation.

All comments

Hana Kučerová

Hi @Nikolay Petrov

Nikolay Petrov_a1it6q

Hello @Hana Kučerová
Be default they have Security Level A. I have a specific automation that has to create a new issue with Security Level B. I am unable to do so and I want to avoid creating extra automations just to Edit the Security level.
Best wishes,

Nikolay Petrov

Hana Kučerová

If there's some default security level defined, you probably won't be able to set any other during the issue create action. But I think you can create automation rule with 2 steps

first one will create the issue (with the default security level)
the second one will update security level for all created issues

Unfortunatelly I'm on the free plan and I'm not able to test it (it is not possible to use security levels), but I believe it could work.

Nikolay Petrov_a1it6q

Actually I don't know what just happened but I managed to create an issue with the right security level through the issue create action. Sorry for taking your time.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud