can be done a screen configuration specific for customers so that we can specify the values in the type of issue (eg: bug,improvment,story,....) which is available to customers
No, all users see the same screen when you try to take an action. I.e. "Create issue" shows you the "create" screen, Edit gives you Edit, and so on. You can't define a screen by user.
You can exercise a little control, access to some fields is controlled by permissions (e.g. to assign an issue to someone, you have to have "can assign" rights).
You can also consider doing something with the workflow - allow your internal users one route through the workflow, using one set of screens, and then customers can take different transitions, with their own screens. But that's complex.
If you need a completely different "create" or "edit" screen for customers, you'll need to write something to handle it.
thank you!So can you help me to introduce me to do it?
Um, I did say the answer was "no". We can give you some guidance if you want to
But you'll need to decide which one of these is the best approach, by looking first at what you want for the customers, and thinking through how the whole thing is going to handle, and then telling us.
ok! thank you very much
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