I want the participants added to the ticket (participants who do not have agent license) to be able to read the internal comments as well as be able to add a new internal comment.
Is this possible? What permssion setting allows this?
Please help!
Hi,
You have to give them permissions Add Comments (as well as Edit comments / Delete comments) which are available under Project Settings > Permissions. In our team we have got a Service Desk collaborators role and add to it all people who are involved in the tickets, for example, product owners, developers, testers etc. They don't have agent license because they don't need to contact customers directly.
Kate
Hi @Sumukha
Welcome to the Community!
Unfortunately, this is not possible. To view internal comments the user would need to be an agent.
Regards, Liam
Hey @Liam Green Thank you!
Well or a JIRA Software user (if you also have that product) with access to the issues
As @Katarzyna mentiones they become collaborators on the issue meaning they can see and add internal comments and can be @mentioned.
https://confluence.atlassian.com/servicedesk/collaborator-660967501.html
If they are Request Participants (meaning customers) then nope.. only external/shared with customer comments (as it is designed)
Thanks @Dirk Ronsmans and @Katarzyna ! I am pretty new to Jira and the roles aren't very clear to me.
The 'participants added' in this case are developers from partner company with Jira accounts from their company. Is it still possible for them to be 'collaborators' on my project?
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