Our helpdesk receives quite a few requests via form emails. These form emails contain text such as "Staff Member" and "Staff Member's Manager", that should be easy to parse out of the body of the description. I see quite a few recommendations to add a plugin for parsing email, but I'd prefer to attempt to use our current subscription first.
Is there a way after the ticket is made to use Automate to pull text strings from the Description field and place it in other fields such as "Reporter"? In Automate I'm seeing ways to find text via RegEX, but not how to copy it into a field such as "Reporter" and "Watcher"
An example of one of these form emails is below:
Description:
"Jane Doe has submitted a request for an access badge
Manager:
Sarah Fakename
Department:
Finance"
