Hello,
I am new to Jira Service Desk and I am finding even basic reporting to be difficult. I am trying to set up a report that shows me how many tickets my team have open and how many they have closed. I would like to be able to specify the dates for a reporting period but I would also like to be able to create a gauge to go on the dashboard that shows it as well to try and create a bit of competition. How would I go about doing that?
Thanks,
Andrew
Hi @Andrew Yoward
Take a look at the below guide on creating reports:
https://confluence.atlassian.com/servicedeskserver/setting-up-service-desk-reports-939926426.html
and also the following guide on dashboards:
https://support.atlassian.com/jira-service-desk-cloud/docs/manage-dashboards-and-gadgets/
If you're struggling with anything specific after this let me know and I'll see what I can do to assist.
Regards, Liam
Hi @Liam Green
Thanks so much for this. I have now got CSAT up and running for the team and customers which was a great help!! However, having reviewed both of these documents, I am still not sure how I might be able to create a report with a table that lists all the members of my team, how many tickets they have and how many they have resolved, say over the last 30 days. Am I missing something?
Glad it was helpful!
You could create a table showing the resolution against the assignee using a two dimensional filter on a Dashboard. This would show unresolved and any resolved states separately.
This was a great question, I was wondering the same thing. Were you able to create an individual report that compares the team member to their individual ticket time?
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