I have been working on setting up an on-boarding process for my company in Jira Service Desk. I created a Request type to capture the basic data needed for the new user. I.E. name, position, supervisor, department... I am then using Automation to generate sub tickets for the account types the user will need. I would like to setup the summary on the child tickets to capture the "New User's Name" filed from the parent. I curently have this value ${sourceissue.summary} - Create Needed Account in the summay and it works fine for pulling in the parent issues summary. I have tried adding smart values such as ${sourceissue.[New User's Name]} and ${issue.parent.[New User's Name]} but it just adds this text to the summary filed not the desired text from the parent issues New User's Name custom filed. Any help would be greatly appreciated.
