Dashboard for account managers

Question

How do I assign an account manager (Jira user) to an organization.

I need to create a queue of open issues or a Dashboard containing all open cases, organized per account manager, not the assignee in JSD.

The account managers have Jira users.

Thanks for any suggestions.

Eduardo Santos_em44q3 · Accepted Answer

Hi @[deleted]

For that purpose, you can create a new custom field and add the account manager to it, after that you can filter by field. This is not possible to store additional information on organizations - this is the feature request for that https://jira.atlassian.com/browse/JSDCLOUD-5966.

Also, you can create an automation rule to always that a ticket with a certain organization is created, you update the account manager field.