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Remove SLA Custom Field

Liam Green

Hi all

I've been poking around for ages, and I cannot seem to find an answer.

Can I delete an SLA from Jira completely? I had an SLA that I no longer need (named Manager Alert). Not needed any more as automation fulfils what the SLA did.

I can't see anywhere within my settings that I can delete SLAs.

I'd like to use the field name Manager Alert again, so need to remove the SLA Custom Field of the same name.

If anyone knows the answer to this I'd be very grateful! I've found a Jira suggestion for it, but it is closed and the link to the article it suggests reading for how to do it doesn't work.

Accepted answers

All comments

Jack Brickey

Interesting question Liam. I have never attempted but you can certainly delete SLAs.

Project settings > SLA and click on the ellipses (see below). Now the question becomes will you be able to reuse the "manager alert" field. I think so but you will need to test it out. As you are likely aware some 'delete' or 'rename' actions seem to leave remnant objects in the DB.

Liam Green

Hi @Jack Brickey

Thanks for such a quick response.

I've deleted the SLA - and checked it isn't in any other projects, but the field remains (and is locked) in the custom field list.

Jack Brickey

:-( as i feared. some random thoughts....

Contact support to see if they can/will bust it free. If it can be done they are the only ones that can for Cloud.
I would like to understand if a process of first renaming a field to something else before deleting would work. That is, let the renamed field get locked so you can use the desired name.
accept it and create a new custom field "The Real Mgr Alert" ;-)

Maybe others, e.g. @Nic Brough -Adaptavist- or @Daniel Eads would be available to provide some insights.

Liam Green

Taking your bullets slightly out of order, I have accepted it and a field called "Alert for Manager" is now in my list.

I will raise it with support - but need to get a dashboard done based on my alert - so it is likely to be next week when I get round to that.

I can't see anywhere that I can rename the field - as it is generated based on SLA name and immediately locked, otherwise I would happily just rename them. Interestingly, I was able to create a field called Manager Alert - but it was too difficult to work with as there were two fields with same name.

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