Waiting for approval for user, who has approved issue already

Question

Hi,

we have a problem on approvals in Jira SD, when user has approved the task, it still remains Waiting for my approval.

Can anyone help?

Deepanshu Natani · Answer

Hi @Alexey Byzov  as @Jack Brickey has mentioned, we can not see an approval step in the above workflow.

You can checkout the following documentation to see details on setting up approvals: https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-approvals/

Jack Brickey · Answer

I don't see an approval here, or certainly not obvious. Everything is an "all" transition which is counter to the Approval method in JSD. I was going to add a reference to the Atlassian docs on Approvals but just went to locate and the search function is non-functional. :-(

Alexey Byzov · Answer

Yes, this is my workflow, the approval is on 1-st stage (COORDINATION)