Connecting Slack to Jira Service Desk Project

supportmanagement

Hello,

I am attempting to connect my company slack account to a specific Jira Service Desk project. We already have 1 service desk project connected to a different slack room, so that when a service desk tickets comes in from the client, the slack room pings everyone. However when I try to add slack to a different (non connected) jira service desk project, it won't allow me to connect. Is there a step I'm missing here?

Pavel Adamovich

Hi @supportmanagement 

in a desired Slack channel try to type

/jira connect

and choose a proper workspace, project, channel.

Then go back to your Jira project and check if this did the trick in a Slack integration panel.