Unable for portal only users to view knowledge based articles

Question

What we want to do is give viewable access to our knowledge base in the portal for customers to see. However, even with the following option on (screenshot 1), the customer is still seeing this screen (screenshot 2).

We have the customers as users in our service desk for raising tickets etc.

Please, could you advise?

Thanks.

Screenshot 1

Screenshot 2

George Bliss_vl36ti · Answer

Hi Jack,

Thanks for the help.

Regarding the access to service desk users, would this include us sending invitations through the service desk via email? Would they count as service desk users?

Jack Brickey · Answer

seems like it. I suggest reviewing the articles here before reaching out to Atlassian Support.

George Bliss_vl36ti · Answer

Yes, that is correct. I have tried 2 different browsers but I wouldn't of thought that made a difference. I have typed in the search bar the document I am looking for and as admin, I can see them when I search however for customers who we invited to the service desk, they cannot see. I suspect it is a permissions issue, but I am not sure how to change this.