How to get the fields to two different places (application form and corresponding ticket)?

unknown

Hi everyone!

I set up my ticket with the customer's name and mail fields (in a separate tab).

I would also create the application form with the same name and mail fields.

My problem is the fields used in the application form no longer ends up in the ticket tab but only in the application. How to get the fields to two different places (application form and corresponding ticket)?

 

Thanks for your help,

Liza

Jack Brickey

If I understand your question...

If you want the field in the portal request form you need to first ensure the filed is part of the screen and then go to project settings > request types > choose the RT of interest, edit and add the field.