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Calculating % opened vs closed

Sara Schreiner

Hi, I have a team that would like to calculate [tickets closed/ tickets opened (%)] over the span of a one week period.

While I think we can potentially substitute other metrics and achieve a similar KPI, I am curious if this is possible to do in Jira reports? Either with or without plugins?

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Larry Loughan_m49494

Hi Sara,

Go to Reports then scroll down to Created vs Resolved Issues Report.

From there you should be able to configure a report to show tickets closed/tickets open.

Sara Schreiner

Thanks Larry, but my view looks different than yours. I can add series, and modify colors, but I don't have the ability to 'Configure', only 'Edit' custom reports. I also don't have a created vs resolved report, I had to create one.

Do I need to look under project settings or somewhere else?

Larry Loughan_m49494

Hi Sara,

First I went to Reports

Then ISSUE ANALYSIS >> Created vs Resolved Issues Reports

I am not sure if this is related to your environment or permissions.

Sara Schreiner

Ah thanks, when I look at the logo for your reports tab it looks like you're in Jira Software, is that correct? My question pertains to Jira Service Desk (screenshot of my reports tab below):

Screen Shot 2020-10-27 at 2.28.00 PM.png

Larry Loughan_m49494

This is what I could find to view this chart not sure if you can change it to a %.

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