Hello, I would like to know if there is any way for the automatic assignment of tickets by performing the assignment where the user who has fewer tickets in progress is validated.
Hi @Kenia Rodriguez Diaz
Yes, that's possible using Automation for Jira. You just need to set it up to use a balanced workload.
If you're not familiar with Automation then the following link will take you to their community page: https://community.atlassian.com/t5/Automation-articles/Welcome-to-the-Jira-automation-community/ba-p/1388465
Their help guides are really useful, and this post in particular should help: https://blog.codebarrel.io/7-practical-automation-rules-to-turbocharge-your-jira-service-desk-62430d76d16d
If you scroll down to #3, they have a section on Auto Assigning
Hope that helps,
Regards, Liam
Thank you very much Liam, you were a great help.
No problem. Happy to help!
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