Can I cofigure for a service desk team can only view their tickets?

Carlos Ramirez_k2towh

I hava one service desk with 4 differents departments that are attending users.

I observ that a member of the team of the service desk team can view all the issues indepently of the deparmet.

So, I want that only each service desk team can have access to the tickets of their deparment.

I know that I have an other option, that is to create 4 service desk, one for each deparment.

 

I dont know if I can configure some options that can help me.

Thank you

Dirk Ronsmans

Hi @Carlos Ramirez

Only way to do that would be through issue level security.

You can set up an automation that depending on a department field that the issue is automatically designated a specific security level.

Then on those levels you can define who can actually see the issue.

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/ 

Going to 4 Servicedesks imho is only a need if also their request types and flows differ by department and even then... setting up multiple JSD projects is something that really needs to be though through and only done for the right reasons!