We have a customer saying he is being copied on support tickets and does not want to be. He is not shown as Reporter or Request Participant. Any idea why? Thanks!
inspect one of the issue he/she is getting notified on closely. Ensure they are not reporter, request participant or watcher. If that all look clean then inspect Automation for any hidden notifications. Finally ask them to forward the notification email to you and inspect closely to see if you can find the source.
Thank you! We've changed automation.
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