JIRA Service Desk is not licensed

Question

I have upgraded my Jira to version 8.1.3 (latest). After installing servicedesk with a trial license, I created a new project named "ITHELP",

However when I click on

https://jira.mydomain.com/servicedesk, it says "JIRA Service Desk is not licensed"

I have already tried to

1) Perform JIRA indexing
2) Run the JIRA Database Integrity Checker and apply the fixes
3) System -> Administration -> Applications > Application Access > JIRA Service Desk
jira-administrators
jira-servicedesk-users
4) Restart Service Desk

Christopher Cheng · Answer

Service Desk 4.13.0
Trial Expires: 23/Nov/20

Jira Software 8.13.0
Trial Expires: 23/Oct/21

Jira Core 8.13.0
Trial Expires: 23/Nov/20

Nic Brough -Adaptavist- · Answer

Indexing and cache data have no effect on licencing.

Can you go to "managa applications" and check what licences you have in there?  There could be up to three, in different places (Core, Software and Jira Service Desk).  You say you have a trial licence expiring 23rd November, but not which application it is for.  This screen should tell you.

Christopher Cheng · Answer

HI Marco,

1. Yes, it is version 8.13.0

2. it says "Trial expires: 23/Nov/20"

3. I used Chrome and I clicked "Privacy and security > Clear browsing data"

4. I have cleared the plugins in /var/atlassian/application-data/jira/plugins/installed-plugins and reinstalled jira and servicedesk

Still it is the same error