Slack integration doesn't send notifications for subTaskIssueTypes()

martin.haitsma

I want to send slack notifications to a Slack channel when a SubTask is transitioned to status "Review". When I use the JQL Query it shows the relevant SubTasks. However when I transition the issues to "Review" status it doesn't work.

For standardIssueTypes() it works like intended

Daniel Eads

Hi Martin, welcome to the Community!

I understand you're having some trouble getting the subtask filter working in the Jira Server for Slack integration. Trying this out in version 2.0.14 of the app, it worked successfully in my trial environment. I'm hoping we can go over some troubleshooting steps:

1. Can you confirm the issue type you're having trouble with is listed as a "Sub-Task" type in the Issue Types administration page in Jira?
   
   
   
2. Can you also double-check that the issue type that you're trying to work with is listed in the Issue Type scheme assigned to the project, and has the "SUB-TASK" lozenge there? This is viewable on the "Summary" page of the project's settings:
   
3. Please switch your Slack notification filter to "Advanced" mode and copy the JQL here for troubleshooting. At the issuetype level, we're checking that it's set to
   

   issuetype in subTaskIssueTypes()

   

Thanks,
Daniel | Atlassian Support