send nightly email to agents with their open requests

Khalid Tariq

Hi,

 

I am new to JSD cloud, so please excuse if this is a basic question. I have launched JSD and now I want to be able to send a nighty email which includes an Excel/CSV attachment or HTML table of all the open tickets with columns I choose.

 

Example:

Agent A to get all his/her open tickets nightly with the following information:

Issue Type

Issue key

Issue id

Summary

Created

Assignee

Reporter

Priority

Status

Updated

Due date

 

Can I achieve the above with automation?

Brant Schroeder

Khalid,

  You can create a new filter that includes all the field you would like to have sent via the email and then save it.  The JQL might look something like this. assignee in (currentUser()) AND resolution = Unresolved ORDER BY created DESC   This will bring back all unresolved issue for the current user.  Once you have the filter created, you need to use currentUser() you can save it.  Once it has been saved share it with your team.  You can then have each of the users subscribe to this filter and have it send each of them a daily email.   Or you can create a group for your team and subscribe the group.