opsgenie - service desk integration not updating the SD ticket

Rosa M Fossi

Hello Community,

I have an existing integration between JIRA Service Desk and OpsGenie (with the correct early access type project) and the webhook is working as intended.  When I create a ticket in project ITAL, with issue type Alarm, and Priority Highest, it creates an alarm in OpsGenie, and the correct Team receives notifications.

But once this alarm is created in OpsGenie, that's it. No further communication seems to be taking place between the alarm, and the ITAL ticket.   I really really want a comment to be added to the ticket, and a transition to take place when the alert is acknowledged. 

Here's what I see in OpsGenie after the webhook creates the alert (I do notice that there's no listed Jira Service Desk request listed at the bottom, but I don' t understand why, since JSD created the alert, and it should be linked, no?):

Here's the integration config (just the comment for now.. haven't added the next line since it's not working at all)

 

Last but not least....   As mentioned above, it IS an early access project, but afaik, this type of linking was available before via integration/apis in OpsGenie.  I don't believe it's the EA project giving me the issue, so I thought it was worth visiting the community for this Q.   Thanks!

Robert

@Rosa M Fossi If you check the alert's activity log tab, do you see any activity related to Opsgenie sending actions back to Jira? 

 

It should at a minimum show an attempt and a description of the error if the action failed there. 

 

I also noticed you have changed the default issueKey extraProperty field to IssueKey (capital "I"), can you please change that back to issueKey in the integration's settings and give that a try?