How can I capture client activity for videos/articles?

vonhagenm

I am interested in uploading "how to" videos in Jira Service Desk. I would like to capture which users are visiting the videos and any other information (but primarily the former). Or, at the very least, I am looking to capture which users click on a hyperlink to access the video. 

 

Any thoughts? I've had no luck with Google Analytics as you cannot capture a specific user's interaction. 

Angélica Luz

Hello @vonhagenm,

Thank you for reaching out to Atlassian Community!

When using Jira Service Desk, it's possible to check how many views an article has, but for videos/links on the articles, I'm afraid to say that it's not possible to get the information if someone has clicked on it.

If you go to the project and click on Reports > Requests deflected you can see this information: 

If you select a day in the graphic, you will be able to see what articles was viewed: 

There is a feature request suggesting the ability to use Google Analytics in the customer portal:

• Provide ability to add Google Analytics script to JIRA Service Desk portal

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica