JIRA - Zendesk Integration

Question

Hi Team,

I need help with the below scenario. We have a Zendesk account which has been integrated with JIRA account (Say A), and the integration is smooth and working perfectly fine.

We have another JIRA account (Say B) . All the projects from A are going to be moved to B,  and JIRA account B will then be integrated with an existing Zendesk account.

Will the existing integration break? Will all Zendesk tickets which are linked with JIRA tickets retain?

Is there anything that I should ensure before doing this migration?

Note that the "JIRA key" after migration from A to B will remain the same.

Can you please redirect me to the page where this has been discussed earlier (if any)? Thanks in advance

Diana_Architect_ZigiWave · Answer

@Naresh Agrawal did you manage to solve your problem?

Naresh Agrawal · Answer

It's a direct Integration through App - "Zendesk Support for JIRA". No other 3rd party plugin/tools are used.

Jillian Amyot _Unito_ · Answer

Hi @Naresh Agrawal , what are you using to integrate the two?