Use Jira Core for sales and service desk

Question

Hi,

I created a project for sales team using Jira Service Desk, because I needed the "new request" comming from an email message or directly from our Help Center (which JSD creates automatically).

But I saw that Jira Core already as a template specific for sales teams: https://support.atlassian.com/jira-core-cloud/docs/use-jira-core-for-sales-teams/

Can I have a new issue (customer request) created in this project, even though is a Jira Core project and not a JSD project?

Also, if I change the workflow from the JSD project, it would be almost the same as creating a Jira Core project, right?

Please let me know if I understood right how Jira Core and JSD are different from each other.

Thanks,

Gui.

Gui Ávila · Answer

Perfect, thanks a lot.

But what you said about "it might be that you would have all the Sales team members be free Customers". I did not understand that. Sales team member should have access to the application, whould manage issues, etc. Can customers do that as well?

Thanks.

Jack Brickey · Answer

in Core there isn't the concept of Customers, only in JSD. All users in Core have licenses for access to the application.

Gui Ávila · Answer

Oh, understood! Thanks.

And not only that, but the all costumers would need licensed account as well, am I right?