Email Request Working Sporadically

Scott Rheins

Recently i have been tasked with finding out why the Jira Email request we have configured works then will stop working.  I have reviewed the connected account and it states that the last email received 41 minutes ago.  This can't be right.  

 

I reviewed the processing log and nothing has processed sind 09:09 am PST 10-14-2020.  The connectivity log shows success for the email address on 10-14/2020 at 09:46 am.  I don't know why this job has stopped with no clear error.  

Dirk Ronsmans

Hi @Scott Rheins and welcome to the community,

I guess the first step we'll have to tackle is to get some more information on what is going on on the system.

What kind of logging do you have enabled?

On the "logging en profiling" section for example you can enable debugging logs for incoming and outgoing email.

 

when looking at "mail" I can also see the com.atlassian.jira.mail.settings.MailSetting package that you could enable as debugging.

A lot more information can be found here: https://confluence.atlassian.com/adminjiraserver/logging-and-profiling-938847671.html 

Also, do you have manual access to the incoming mailbox? Can you check whether something is in there that is not being processed? (gotta determine where the bottleneck is).

If you are on a good standing with your email admins maybe they can also add some tracing on that mailbox