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Is there a way to send entire issue history when resolved?

Adam King_k2irxb

I am trying to send copies of issues to external system via email.

I've been able to create the automation but unable to send all the issue history/content.

Is there a easy catch-all field that will email all the ticket details across including customer comments and internal comments?

Thank you!

Accepted answers

Angélica Luz

Hello Adam,

Thank you for reaching out to Atlassian Community!

Testing on my local site, I wasn't able to find a way to email the entire ticket with internal comments.

The workaround for that would be using an add-on like Email this issue, where you can send emails to external people and it will show the values of custom fields and comments. I'm sure about the internal comments, to be honest, but as per their documentation, it is possible.

This add-on is compatible with Cloud Standard and Premium only.

Limitations in Jira Cloud Free plans

Other than that, you can add the people you need as participants on the ticket, they will be able to see the ticket in the customer portal, but some details will be hidden as internal comments and some custom fields.

Regards,
Angélica

All comments

Angélica Luz

Hello Adam,

Thank you for reaching out to Atlassian Community!

Testing on my local site, I wasn't able to find a way to email the entire ticket with internal comments.

This add-on is compatible with Cloud Standard and Premium only.

Limitations in Jira Cloud Free plans

Regards,
Angélica

Boris Berenberg - Atlas Authority

We also support this functionality in Notification Assistant for Jira!

Jeffrey_vm92nm

Thanks for the information keep sharing such informative post keep suggesting such post.

aessuccess

Jeffrey_vm92nm

Service Management Notifications not sent on Resolved or Reopened Requests The Reporter is able to receive all other notifications, such as when What this means is that the Resolution field must be set to a certain value Update change history for an issue and store the issue in the database.

Zoryana Bohutska _SaaSJet_

Hi @Adam King

As an alternative, you can try Issue History (developed by my team). It lets you get the full changelog about each issue. You can export its data, sort and send it to external users.

Regards

Mariana_Pryshliak_Saasjet_qysy8m

Hello @Adam King

In the add-on developed by my SaaSJet team - Issue History a function to filter the changelog by one issue is already added. So you can get the changelog for a particular issue only just in a few clicks.

Hope it helps

Best regards, Mariana

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