I have had to upgrade our version of Jira from 6.4 to 7.13.17 and i am unable to get the Jira website to come up. It is only showing me a blank white screen. I have configured the config.bat and it is able to see the DB on the machine but i still am unable to access the site. We don't use Jira a ton so i'm not extremely familiar with it. Any insight would be appreciated
Hi @Sonny Swann
If you look in your log file then there will be some detail about what went wrong. Log file will be in your home directory.
Something like:
C:\Program Files\Atlassian\Application Data\JIRA
/var/atlassian/application-data/JIRA
Check this page to understand important directories.
I hope it helps.
Ravi
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