Hi. I have two projects. One is a first line support desk (project A) another is another support desk that is linked to the first one (project B) All of my organisations and customers have been created within project A, is there a way to get these available within project B? Thanks

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Share customer organisations across two projects

Martyn_oqzdvn

Hi.

I have two projects.

One is a first line support desk (project A)

another is another support desk that is linked to the first one (project

All of my organisations and customers have been created within project A, is there a way to get these available within project B?

Thanks

Accepted answers

Dave LIAO

@Martyn - yep, go to project B, click "Customers", click "Add organizations", then choose the existing organization from the dropdown.

All comments

Dave LIAO

@Martyn - yep, go to project B, click "Customers", click "Add organizations", then choose the existing organization from the dropdown.

Martyn_oqzdvn

Thanks, this is good.

It would be great if we could just have a shared pool rather then having to add across the two

Dave LIAO

@Martyn - great! Can you elaborate on shared pool?

A JSD organization isn't specific to a Jira project - you can add one or more organizations to multiple projects as-needed.

Martyn_oqzdvn

Can this be done at the point of creating the organisation ?

At the moment if I create an organisation within Project A, I then need to manually add it to Project B as you described above.

If possible it would be nice to click "Customers", click "Add organizations", but also select the projects to add to.

Does that make sense ?

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