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How to disable to comments a Closed issue

Sergio_rwofee

How I can disable add comments on closed issue (with status DONE) on Jira cloud.

I'll try to add property field:

jira.permission.comment.user

jira.permission.edit.denied

jira.permission.comment.denied

jira.permission.comment

jira.issue.editable

With property values: denied, false, blanc value. But nothing worked.

Accepted answers

Derek Fields _RightStar_

This should work for you. On the Done status, add the property jira.permission.comment.user with the value denied. I just tested this in my cloud environment and it worked for me.

All comments

Derek Fields _RightStar_

This should work for you. On the Done status, add the property jira.permission.comment.user with the value denied. I just tested this in my cloud environment and it worked for me.

Sergio_rwofee

I'll try now:

and it's not working - I can add comment on issue. Maybe I need change other setting?

Daniel Ebers

Just to double-check some easily forgotten details... Did you put the property to a status instead of a transition? Could you please also confirm you published the workflow after changing it?

In community there are some reports that it is not working - as for Derek it apparently worked out fine, I'd not give up, yet.

Sergio_rwofee

Now it's work. Thanks! Early I'll try to add property to condition and I don't see that I can add it on status. Now after add this property on the status it's working.

Jaap van Driel

I tried :

jira.permission.comment.user with the value denied

that worked for me, but I then emailed as a user (not agent) to comment in the ticket.

That created a new ticket for me, which is not I would like to see happening.

Is it possible to limit the comments permission to just users and force agent to use transition of the ticket?

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