We have already reached our mark but i have already deleted three people that were on our team and we still cannot replace our current team members with them.
Hi @Farid Salim Shublaq
Can you check how many users you actually have assigned on product access and what tier you have?
Hi @Dirk Ronsmans , so we have 55 colleagues that are assigned to service desk team and we need to add two more urgently but the program is denying anyone i add to the service desk team even though i have removed a couple of individuals that left the business. In addition, im not sure what tier i am but i have admin access. Thanks!
@Farid Salim Shublaq
You can go to https://admin.atlassian.com ,open the billing information (...) and then "manage subscriptions".
There you can see your tier/available agents.
I'm guessing you'll be on the 50tier as it goes from 50 to 100.With 55 you'll probably need to remove some users or move up a tier depending on your need.
Keep in mind that moving up a tier also implicates your apps.
@Dirk Ronsmans Hi Dirk, so i removed around 5 people as you mentioned above to replace them with only 2 new joiners and jira is till denying the new additions. What else can i do to add more users? Thanks!
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