upgrade issue

Question

So I completed a new install on a new server, and then was attempting to move my data from an old version of Jira (probably version 6 or older).  My first attempt was a direct sql database backup and restore to the new server, which did not work.  Next I tried to take a backup of the old version through Jira itself.  When I imported that the new install told me the data was too old to import.

Through some reading I decided to upgrade the old version to 7, and then I was going to try to export from that to the new version.  During the install of 7 I got a number of errors, mostly around the .jar files, and now that version will not run at all. The service seems stopped, but I cannot start it again - it throws an error about the service being marked for deletion.

What am I missing here, or what else can I do to push that install of 7 so I can migrate up to the newest version? Should I be looking at the database backup and restore again? Will that work despite skipping versions?

Daniel Ebers · Answer

Coming from version 7.0.11 the path is as follows: 7.0 -> 7.13 -> 8.13
I am just not sure about the part of "export" / "import" you wrote. There should no need to do so - referring to the upgrade documentation that Ravi posted earlier you should not encounter problems during upgrade.

A test run and a backup, just to be on the safe side is advisable, though.

Collin Keen_x8fn60 · Answer

Ravi,

thanks for the suggestions. I took a step back and did a clean install of 7.0.11 on another server, and then imported the old version of the data, which all worked.

My question now is, can I export from the 7.0.11 version and import directly to the latest version, or is there another upgrade step necessary?

Ravi Sagar _Sparxsys_ · Answer

Hi @Collin Keen

You will need to perform multiple jumps and a detailed plan. I would say start with this page.

Important things to check.

* Exact existing version
* Your existing platform - Java version, database, OS
* Apps compatibility
* Identify the target version and platform
* When doing intermediate jump make sure Java and database is compatible
* If you encounter problems at any stage then find the fix and workaround
* Usually log files will give you more details of the exact problem

You can skip the intermediate jumps. Start with the link I shared above.

Ravi