What email the ticket came from

Support Agent_jet96u

Hi There,

Our customers have two email addresses that they can contact if they need help based on the nature of the request. 

However, all the tickets come to the same place for me to process (one support desk) - which is what we wanted.

My questions however is, is there a way to recognize which email address the ticket has come from? At the moment I can only see reporter email address...

Jack Brickey

So how are you using two addresses when JSD only allows one per project. I assume you are forwarding each to the one address outside of Jira or maybe you are using and addon?

im thinking you are going to need to capture the original “to” address within the subject or body of the email that JSD is processing. Then you could, if desired, use automation to capture this and set a value in a custom field (email source).